100% Web Based - Everything is web browser based. Just open up a browser and start providing support! This allows you to work from computer to computer without needing to install a third-party software on each machine.

View visitor traffic in REAL-TIME -  BizCHAT notifies you as new visitors enter your site. Monitor their traffic and be able to see how long a visitor remains on your site while knowing EXACTLY which page they are currently viewing. *pro

Text Chat - Web site visitors simply click a button on your web site or e-mail messages to instantly join a text chat with your staff.

Initiate Chat - As people view your website, pick and choose selected visitors for a chat session. With a simple click, you can open a chat window on their computer! Close a sale, lend a helping hand or inform them of special promotions. *pro

Push Pages - Assist visitors by PUSHING webpages on their computer. "PUSHING" refers to automatically opening webpages on visitor's computer. You can PUSH webpages, images, word docs, PDFs, and just about anything with a URL.

E-Mail Signature - Allow customers fast access to your personnel by adding BizChat buttons to your e-mail signatures.

Leave a Message - If operators are unavailable a form will popup requesting infomation from customers for return callback and or email.

Departments - Divide your personnel into categories allowing calls to be routed to the most appropriate person. Setup a Support, Sales and Tech Dept for fast deployment of services.

Customizable Chat Interface - What your customers see is important. That's why we fully customize the customer chat box with your own logo and color scheme via a feature called skins.

Sound Request Alert - Operators are notified of incoming chat requests.

Custom Buttons - Create custom buttons that match your web site.

BizChat Call Routing - Calls are intelligently routed based on group, status and call volume allowing staff to be used as efficiently as possible.

Capture Visitor Data - Obtain metrics about your customers includeing IP address, current browser, operating system etc.

Canned Text Messages - Save staff time and ensure consistency by storing common canned messages for fast delivery to customers.

Canned HTML - Include HTML elements and formatting in your text chats.

Operator Transfer - Operators can transfer a customer to any other operator logged onto the system.

Chat Logs - Review the transcripts of any chat session that takes place on your site online 24 hours a day to check for consistency and quality control.

Advanced Stats and Metrics - View statistics information about both your customers and operators including what operators are online and how many visitors chats have transpired.

Load Balance and Request Polling - If you have multiple operators in a department, the system will load balance and automatically select the least active operator. If the operator does not pickup, the call will be automatically polled to the next least active operator.